I am working with a visionary healthcare company that is on a mission to provide quality, affordable medication to millions nationwide. This healthcare company is the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the U.S., they focus on People, Quality, Service, and Innovation.
Position Summary: Director of Customer Excellence, you will lead thier customer service strategies, ensuring alignment with thier mission. By leveraging data-driven insights and fostering continuous improvement, you'll enhance service quality and customer satisfaction.
Salary: $150,000
Location: Houstan, TX
Key Responsibilities:
Lead and drive customer service strategies across teams, improving quality and service.
Monitor performance using data to implement impactful improvements.
Oversee training and communication initiatives, ensuring seamless service adaptation.
Build strong relationships with key stakeholders, resolving escalated issues.
Required Skills & Qualifications:
10+ years in customer service, healthcare, or pharmacy operations.
Bachelor's degree (Master's preferred).
Experience leveraging AI to enhance efficiency and decision-making.
Strong leadership and communication skills.
Employee Benefits: Comprehensive medical, dental, and vision plans, flexible schedules, no-cost medications, and much more.
Career Growth: Innovate and grow within a transformative company.
Mission-Driven: Join a team that's revolutionizing healthcare.
Let's transform healthcare together-apply today!
