Job Summary: We are seeking a dedicated and detail-oriented Complaint Specialist to join our team. The ideal candidate will have experience as a dialysis technician or nurse and will be responsible for managing and resolving customer complaints related to our medical devices. This role is critical in ensuring customer satisfaction and maintaining the highest standards of product quality and safety.
Key Responsibilities:
- Receive, document, and investigate customer complaints related to medical devices.
- Collaborate with cross-functional teams, including Quality Assurance, Regulatory Affairs, and Engineering, to resolve complaints effectively.
- Conduct root cause analysis and implement corrective and preventive actions (CAPA) to address issues.
- Maintain accurate and detailed records of all complaint investigations and resolutions.
- Ensure compliance with regulatory requirements and company policies.
- Provide timely and clear communication to customers regarding the status and resolution of their complaints.
- Analyze complaint data to identify trends and areas for improvement.
- Participate in internal and external audits as required.
Qualifications:
- Experience as a dialysis technician or nurse is required.
- Bachelor's degree in a related field or equivalent work experience.
- Strong understanding of medical device regulations and quality standards (e.g., FDA, ISO 13485).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office Suite and complaint management software.
- Fluent German
